Moveme.com Privacy Policy
Moveme.com is owned and provided by TwentyCi Limited whose registered address is 6 Whittle Court, Knowlhill, Milton Keynes, MK5 8FT. (company number 6943607). By using the moveme.com website you are accepting and consenting to the practices described in this Privacy Policy.
Moveme.com takes the protection of our user’s data very seriously. The statement below details our practises surrounding the use of data and the measures taken to protect and secure collected data.
TwentyCi Limited is the data controller for the services and your personal data. If you have any queries relating to our use of your personal data or any other data protection issues, please contact our Data Protection Officer Grant Newton at This e-mail address is being protected from spambots. You need JavaScript enabled to view it. .
What information do we collect?
We collect personal information about you including: your name, address, other contact details, where you are moving to and move date. This information is collected via quote request forms, Moving Checklist registrations or surveys.
We occasionally send out surveys to find out what our users think about various moving issues. When survey entrants are entered into a prize draw, we reserve the right to disclose the name of the winner to anyone requesting this information. The data gathered and survey entrants will remain anonymous unless otherwise stated.
How we use your information
We use information collected to find relevant services for your move and to create a personalised Moving Checklist. In some cases, when a quote is requested, your details are supplied to the companies directly enabling them to contact you with a detailed quote. We will confirm online and via email which companies will contact you. These companies are permitted to use your data once for the sole purpose of providing you with a quote and may not contact you thereafter without your permission.
We will also use your information to inform a third party that you are moving home when you have asked us to do so.
Moveme.com may mail you with information about our services, if you do not wish to receive any mailings, please contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it. .
Passing on information about you
Please be aware that by using our services you are consenting to us disclosing your personal information to:
Third party providers whose products or services are listed on our web site, for the purposes of obtaining a quotation for you or to switch a service from your current provider or to enable your current provider to update their records of your home move;
The Financial Services Authority and/or other regulatory/governing bodies for the purposes of compliance monitoring;
Other third parties either where necessary for those third parties to provide additional products or services requested by you or with your prior consent.
Informing you of offers and services which may be of interest
We would like to keep you updated by phone, e-mail or text of other products and services which we feel you may benefit from e.g. how you could save money by switching product and services.
We will keep you updated with news, advice, special offers and services related to your home move from selected third parties by email and other forms of communication.
You can ask us to stop passing your information to third parties for marketing purposes at any time, by emailing us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it. .
We may disclose information about you in connection with legal proceedings or potential legal proceedings or if otherwise permitted to do so by law.
Third party providers and data privacy
In some cases you will be redirected to a third party site to continue your request. Please review our partners’ privacy policy for full terms and conditions before transacting on their site.
If you decide to enter into a contract with a third party provider through a channel on our website, the information you have provided to us together with any further information requested by, and supplied by you to the third party provider, will be held by the provider for the purposes set out in that provider's privacy policy. Therefore, you are strongly advised to read your chosen provider's privacy policy and satisfy yourself as to the purposes for which the provider will use your personal information before entering into the contract. We have no responsibility for the uses to which a provider puts your personal information once you have contracted with that provider.
Emails
We use your email address to send you home move reminders as well as information and services which may be relevant to your move. You can select which emails you receive or opt out altogether simply contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it. .
Use of cookies
Like many websites we receive ‘automatic information’ through cookies. We use this information to provide a personalised experience on our site and a better service tailored to suit you.
Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your web browser to enable our systems to recognise your browser. Cookies from moveme.com are safe and allow us to personalise our site for each user.
The main purpose of our cookies is to identify you when you visit our website. Each time your browser requests a web page from our server, the browser sends the information in the text file back to the server and lets the server know that you have returned to that web page.
Cookies help us to remember who you are and what your preferences are. Next time you return, we can fill in any questions that you have already answered. The more you tell us about yourself, the more we can help to find information or products you want.
You can disable cookies - simply go to the help menu on your browser bar to find out how. If you do leave cookies turned on, be sure to sign off when you finish using a shared computer. If you do not accept incoming cookies then the performance of our website on your system will not be to full standard or our website may not serve at all.
Affiliate Window - This cookie is only set if you arrive at our site through one of our affiliates. It is used to track whether we then owe any money as a commission to a site (affiliate) which has referred business to us. The data being passed is anonymous. More information can be found at http://www.affiliatewindow.com/documents/Privacy%20Policy.pdf and http://blog.affiliatewindow.com/wp-content/uploads/2012/05/AFFILIATE-WINDOW-TRACKING-COOKIES.pdf
Advertisements
Any advertisements that you see displayed on this website are delivered on our behalf by a third party advertising company who may place or recognize a unique "cookie" on your browser. This cookie does not collect personal data about you nor is it linked to any personal data about you.
No personal data, for example your name, address, email address or telephone number, is used during the course of serving our advertising.
Transferring your information abroad
Information supplied by you to us will only be transferred abroad by us or our agents for the purpose of performing contractual obligations to you, or when you have given your prior consent to such transfer.
Your Rights
You have certain rights under the Data Protection Act 1998. For example, we will always let you have a copy of all personal information we have about you should you request it. We may charge you a fee for a copy of such information.
Your Moving Checklist
When setting up your personal Moving Checklist, you agree that TwentyCi Ltd and other trusted third parties shall be entitled to advise you via e-mail or telephone of products, services and other exciting offers we think may interest you.
Any electronic communications we send you will include clear and concise instructions to follow should you wish to unsubscribe at any time. Should you no longer wish to be contacted you can advise us at any time by emailing us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it. .
Amending details
You may opt out of receiving any communication from moveme.com at any time. Please contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it. or write to Privacy Policy, moveme.com, 6 Whittle Court, Knowlhill, Milton Keynes, MK5 8FT. to request any of the above. We may keep the data you have given us for the purposes of maintaining our ‘opted out’ and unsubscribe files. You have the right to view the data we hold on you.
Notices and Revisions (changes to privacy policy)
Services offered by moveme.com are subject to change and our privacy policy and terms and conditions will change accordingly. You should check our website regularly for any updates to our site terms. Our privacy policy is here to protect our customers and will not be purposely changed to contradict this.
If you have any queries regarding our privacy policy, please contact us by email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it. or write to Privacy Policy, moveme.com, 6 Whittle Court, Knowlhill, Milton Keynes, MK5 8FT.
